For all departures from EU states, Switzerland, Norway, and Iceland, regardless of the airline, European passenger rights under Regulation 261/2004 apply.

If flights are operated by a Swiss, Norwegian, Icelandic, or EU airline, European passenger rights also apply if their flights departing outside this area arrive in the EU, Switzerland, Norway, or Iceland.

Other important passenger rights are defined as follows:

• US regulations
• the Montreal Convention

Airlines can invoke force majeure in various cases, but they must prove it. In most cases, the airline will first try to avoid making a payout.

“The amount of the claim is regulated in the passenger rights under Regulation 261/2004 and is calculated based on distance and duration of the delay. Once you experience a delay of 3 hours and more upon arrival, you are entitled to compensation.

• Up to €250 – All flights up to 1,500 km
• Up to €400 – Flights within the EU over 1,500 km
• Up to €400 – Flights outside the EU between 1,500 km and 3,500 km
• Up to €600 – Flights outside the EU over 3,500 km”

As your passenger portal, we handle this case for you and claim compensation from the respective airline for a fee.

Since we only generate revenue in a successful case, you bear no risk on one hand and can be sure that we always do our best on the other hand.

Thanks to our streamlined process, you only need to complete the questionnaire and sign a waiver. With this, we can claim compensation from the respective airline on your behalf.

You can always check the status through the customer area.

Once the compensation payment has been made, we will transfer your share to you minus our commission.

Benefit from a €10 bonus when you refer us to your friends, who could receive a payment of up to €600 as a result.

Do you have a question? Visit our page regarding your rights or simply contact us.